Can You Sue an Insurance Company for Taking Too Long?

Can You Sue an Insurance Company for Taking Too Long
Written by infotelly

Have you ever found yourself waiting endlessly for an insurance company to settle your claim? If so, you’re not alone. Dealing with insurance claims can sometimes be a frustrating and time-consuming process, leaving policyholders wondering if they have any recourse. In this article, we’ll explore the question: Can you sue an insurance company for taking too long?

While we’re not legal experts, we’ll provide you with some general information to help you understand the possibilities and considerations involved.

Understanding the Claims Process

Before diving into the question at hand, let’s first familiarize ourselves with the insurance claims process. When you file a claim with your insurance company, it initiates a series of steps to assess the validity of your claim and determine the appropriate compensation.

These steps typically involve documentation submission, investigation, and evaluation. Depending on the complexity of the claim, this process can sometimes take longer than expected, leaving policyholders frustrated.

Exploring the Reasons for Delays

There are several reasons why an insurance company may take longer than anticipated to settle a claim. Let’s take a look at some common factors that contribute to delays:

1. Investigation Complexity: In some cases, the insurance company may need to conduct a thorough investigation to verify the validity of the claim. This can involve gathering evidence, reviewing documents, and even conducting interviews.

Complex claims, such as those involving extensive damage or liability disputes, can naturally take more time to evaluate.

2. Insufficient Documentation: If the policyholder fails to provide all the necessary documentation to support their claim, it can lead to delays. Insurance companies rely on accurate and comprehensive information to make informed decisions.

Incomplete or inaccurate documentation can prolong the evaluation process as the company may need to request additional information.

3. Workload and Staffing: High claim volumes and understaffed departments can significantly impact the processing time.

Insurance companies have a responsibility to handle claims promptly and efficiently. However, when they are faced with an influx of claims or have limited staff resources, it can result in delays.

4. Legal and Regulatory Requirements: Insurance companies must adhere to various legal and regulatory requirements.

These requirements can vary depending on the jurisdiction and the type of insurance policy. Compliance with these rules and regulations can sometimes add complexity and time to the claims process.

Legal Recourse for Delayed Claims

Now, let’s address the central question: Can you sue an insurance company for taking too long? The answer, as is often the case with legal matters, is not a straightforward “yes” or “no.”

The possibility of suing an insurance company for claim delays depends on several factors, including your jurisdiction and the circumstances surrounding your claim.

In some cases, policyholders may have the option to pursue legal action against an insurance company that unreasonably delays claim processing.

However, it’s important to note that the burden of proof lies with the policyholder, who must demonstrate that the delay was not justifiable and resulted in harm or additional damages.

To explore this further, let’s examine two possible avenues for legal recourse:

1. Breach of Contract

Insurance policies are contracts between policyholders and insurance companies. When an insurance company fails to fulfill its contractual obligations, it can be considered a breach of contract.

Policyholders who can establish that the insurance company’s delay in settling their claim violates the terms of the contract may have grounds to sue for breach of contract.

To pursue a breach of contract claim, policyholders must provide evidence of the following:

  • The existence of a valid insurance policy
  • Compliance with all policy requirements
  • A reasonable and justifiable claim
  • Unreasonable delay by the insurance company
  • Proof of harm and damages resulting from the delay

Policyholders should keep in mind that the specific requirements and legal standards for proving a breach of contract can vary depending on the jurisdiction.

Consulting with an attorney experienced in insurance law can provide valuable guidance and help assess the viability of a breach of contract claim.

2. Bad Faith

Another potential avenue for legal recourse is to sue the insurance company for acting in bad faith. Bad faith refers to an insurance company’s intentional and unreasonable denial or delay of a claim. While the definition of bad faith can vary by jurisdiction, it generally involves acts such as:

  • Unjustified claim denials
  • Deliberate and excessive delays in claim processing
  • Failure to properly investigate a claim
  • Misrepresentation of policy terms or coverage

To succeed in a bad faith claim, policyholders must demonstrate that the insurance company’s actions were not only unreasonable but also in violation of the duty of good faith and fair dealing inherent in the insurance contract. This duty requires insurance companies to act fairly, honestly, and promptly in handling claims.

It’s important to note that bad faith claims can be challenging to prove, as they often require substantial evidence and legal expertise.

Consulting with an attorney who specializes in insurance law is highly recommended to assess the viability of a bad faith claim and navigate the legal complexities involved.

Additional Considerations

While the possibility of legal action against an insurance company for claim delays exists, it’s crucial to consider certain factors before deciding on a course of action:

1. Statute of Limitations

Each jurisdiction has a statute of limitations that sets a time limit within which a legal claim must be filed. It’s essential to be aware of these limitations, as failing to file a claim within the specified timeframe can bar you from pursuing legal action.

Consult with an attorney to determine the statute of limitations applicable to your situation, as it can vary based on the type of claim and jurisdiction.

2. Alternative Dispute Resolution

Before resorting to litigation, it’s worth exploring alternative dispute resolution (ADR) options. ADR methods, such as mediation or arbitration, can offer a more efficient and cost-effective way to resolve disputes without going to court.

Many insurance policies include provisions that require policyholders to attempt ADR before initiating legal action.

Exploring these avenues can potentially lead to a quicker resolution and avoid the complexities and expenses associated with a lawsuit.

3. Legal Costs and Potential Outcomes

Legal action can be expensive, with attorney fees, court costs, and other expenses adding up. It’s essential to consider the potential financial implications of pursuing a lawsuit against an insurance company.

Additionally, the outcome of a legal claim is never guaranteed. While successful claims can result in compensation for damages, there is also a possibility that the court may rule in favor of the insurance company or award a lower settlement amount than expected.

It’s important to weigh the potential costs and benefits carefully and consult with legal professionals to make an informed decision about pursuing legal action.


Dealing with delays in insurance claim processing can be frustrating, but the possibility of suing an insurance company for taking too long exists in certain circumstances.

Whether through a breach of contract claim or a bad faith claim, policyholders may have legal avenues to pursue compensation for unreasonable delays.

However, it’s crucial to consider the specific factors in your situation, including jurisdiction, evidence, legal requirements, and potential costs. Consulting with an attorney who specializes in insurance law can provide valuable guidance and help assess the viability of pursuing legal action.

Remember, while this article provides general information, it’s always best to seek personalized legal advice to understand your rights and options fully.